All returned merchandise must be returned unused in the original packaging including manuals, accessories, cables, etc. Return/Refund requests must be made within three days of the receipt date, and all items must arrive at our warehouse within ten days of the return request.
Every component and accessory (including free promotional items) must be returned together with purchased items in order to receive a full refund. At our discretion, we may levy a restocking fee up to 25% of the cost of items returned. Shipping charges will not be refunded unless products are defective .
314 Display is not responsible for shipping costs or damage on returned items. Units to be returned should be packed carefully. Please be advised that packages sent by the Postal Service cannot be tracked to ensure delivery. Since 314display cannot provide credit for a return without confirming its receipt, we recommend that you use a delivery service that can be tracked and or insured.
Customer will have to ship the package back via ground shipping on his own expenses..Refund will be processed upon return of products and once the issue has been confirmed, customer will receive the refund within 4 to 5 days.
All orders from 314 Display may be returned within three days of receipt for a full refund. Requests after this date will not be honored. Please review the guidelines described in our Return Policy above. In order to return or exchange all or part of your order, please use the following steps as a guide:
Log in to your user account on the 314 Display.com website.
Navigate to the Contact Us page by clicking the link on the bottom navigation.
You will be contacted by a representative from our Customer Service team regarding the details of your return request.
If your merchandise is eligible for return, we will issue you an RMA number, which must be printed on the outside of the package containing the returned goods.
Ship the returned goods to our facility using your preferred carrier. We recommend using a carrier that provides tracking or insurance to ensure delivery.
Graphics and Customized Products
Customized product orders do not apply to the return policy stated above. Customized items include but are not limited to any graphics, customizable color panels, flooring or special order items. Customized items will not be able to be returned unless it is filed and approved as a claim.
All graphics and customized product orders claims must be reported within 24 hours of receipt of merchandise. All claims include but are not limited to any such discrepancy between the approved online proofs and the merchandise that was received. All claims must be made in writing within 24 hours from the time of receipt of merchandise and should be directedto sales@ 314display.com. All claims made after the 24-hour period of receipt of merchandise will not be honored, no exceptions.
All printed graphics orders are to be handled very carefully. 314 Display Co., Ltd. must make the warning that all graphics purchased must be rolled with the graphic side of a graphic outward. If this careful instruction is not followed, delamination will most likely occur and 314 Display Co., Ltd. accepts no responsibility for any such damage to graphics. All graphics purchased from 314 Display Co., Ltd. are considered final sales. There is no warranty or refund period for graphics purchases. Please follow the claims policy as stated above for any claims issues.